Terms and Conditions

These Terms and Conditions govern your use of the HTG Biz website and services provided by HTG DIGITAL STORE (PVT) LTD. By accessing our website, contacting us, requesting a quotation, or using our services, you agree to these Terms and Conditions. 1. About HTG Biz HTG Biz provides digital business solutions including, but not limited to: Website development Web design Mobile app development Custom software development SaaS product development E-commerce development Business automation systems Admin dashboards Payment gateway integration SEO and digital support services Maintenance and technical support 2. Use of Our Website You agree to use our website only for lawful purposes. You must not: Attempt to hack, damage, or disrupt the website Use the website for fraud or illegal activities Copy website content without permission Submit false, misleading, or harmful information Attempt to access restricted areas without authorization We reserve the right to restrict access to our website or services if misuse is detected. 3. Quotations and Pricing All prices, packages, and quotations provided by HTG Biz are based on the project requirements shared by the client. A quotation may change if: The project scope changes Additional features are requested Third-party tools, APIs, licenses, or paid services are required The client requests urgent delivery New requirements are added after project approval Any additional cost will be communicated before the extra work is started. 4. Project Confirmation A project is considered confirmed only after: The client accepts the quotation or proposal Required advance payment is received Required project details, content, and materials are provided Both parties agree on the main scope and timeline HTG Biz may refuse or cancel a project if the requested work is illegal, harmful, misleading, abusive, or against our business policies. 5. Client Responsibilities The client must provide accurate and complete information required for the project, including: Business details Text content Images and media Logo and branding materials Product or service details Login access when required Domain, hosting, or third-party account access when required Feedback and approvals within a reasonable time Delays in providing required materials may delay project completion. 6. Project Timeline Project timelines are estimated based on the agreed scope. Delivery time may change due to: Late content submission Delayed feedback or approvals Change requests Technical issues Third-party service delays Payment delays Unexpected complexity HTG Biz will make reasonable efforts to complete projects on time, but estimated timelines are not guaranteed unless specifically agreed in writing. 7. Payments Payment terms will be mentioned in the quotation, invoice, or agreement. Unless otherwise agreed: An advance payment is required before work begins Remaining payments must be made according to project milestones Final delivery may be paused until full payment is received Hosting, domain, plugins, APIs, paid tools, and third-party services may require separate payment The client is responsible for paying all agreed fees on time. 8. Refund Policy Advance payments are generally non-refundable once work has started. Refunds may not be provided for: Completed work Work already started Client delays Change of mind Third-party costs Domain, hosting, plugin, API, or license purchases Projects cancelled by the client after approval If a refund is approved, the amount will be decided based on the work completed, costs already incurred, and project status. 9. Revisions and Changes The number of revisions included will depend on the selected package or quotation. Revisions must be related to the original agreed scope. Additional charges may apply for: New features Major design changes New pages or modules Rework after approval Changes outside the original scope Additional integrations 10. Content and Copyright The client is responsible for ensuring that all content, images, videos, logos, and materials provided to HTG Biz are legally owned or properly licensed. HTG Biz is not responsible for copyright issues caused by materials provided by the client. Unless otherwise agreed, HTG Biz may use general project screenshots, website links, or project names in its portfolio, marketing, or case studies. 11. Ownership of Work After full payment is received, the client will own the final approved project files or delivered system, except for: Third-party software Open-source libraries Licensed plugins or themes Stock images or fonts Developer tools Reusable internal code, frameworks, or components owned by HTG Biz HTG Biz may reuse general knowledge, methods, structures, and non-confidential components in future projects. 12. Third-Party Services Some projects may require third-party services such as: Domain providers Hosting providers Payment gateways SMS gateways Email providers Analytics tools APIs Plugins or themes HTG Biz is not responsible for downtime, pricing changes, policy changes, account restrictions, or issues caused by third-party providers. 13. Website Hosting and Maintenance Hosting, maintenance, updates, backups, security monitoring, and bug fixing are included only if specifically mentioned in the package, invoice, or agreement. If maintenance is not included, the client is responsible for managing updates, backups, hosting renewals, and security after project delivery. 14. Warranty and Support HTG Biz will provide reasonable support for bugs or issues related to the delivered work during the agreed support period. Support does not include: New features Client-made changes Third-party service issues Hosting problems outside our control Problems caused by plugins, themes, APIs, or external systems Issues caused by unauthorized changes 15. Limitation of Liability HTG Biz will not be liable for indirect, incidental, special, or consequential damages, including loss of profit, business interruption, data loss, or reputational damage. Our total liability for any claim related to a project or service will not exceed the amount paid by the client for that specific service. 16. No Guaranteed Results For SEO, marketing, website traffic, app growth, or business performance, HTG Biz may provide best-practice recommendations and technical support. However, we do not guarantee: First-page Google rankings Specific traffic numbers Specific sales results App downloads Business revenue Approval by third-party platforms Results depend on many factors outside our control. 17. Confidentiality Both parties agree to keep confidential business, technical, financial, and project-related information private unless disclosure is required for service delivery or by law. 18. Termination HTG Biz may suspend or terminate services if: Payments are overdue The client violates these Terms The client requests illegal or harmful work Required information is not provided for a long period Communication becomes abusive or unreasonable The project becomes impossible to complete due to client-side issues The client may also terminate the project, but payments for work already completed or costs already incurred will remain payable. 19. Governing Law These Terms and Conditions are governed by the laws of Sri Lanka. Any dispute should first be resolved through friendly discussion. If a resolution cannot be reached, the matter may be handled according to applicable Sri Lankan law. 20. Changes to These Terms HTG Biz may update these Terms and Conditions from time to time. The updated version will be posted on this page with a revised effective date. Continued use of our website or services after changes means you accept the updated Terms. 21. Contact Us For questions about these Terms and Conditions, contact us: HTG Biz HTG DIGITAL STORE (PVT) LTD Email: support@htgbiz.com Phone: 94756918599 Address: Mahiyampathy , Sandilipay Website: https://htgbiz.com